Slow Upload Speed

Question

HiI am having issues with my Hub 3.0. For the past 48 hours my upload speeds have been &lt;1mb yet download speed up over 350mb.&nbsp;I have looked for area issues and nothing is flagging up at all so I presume its my router. I have put my upstream/downstream figures below but no idea what they mean!Can someone help me please?Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID12027500004.140256 qam921387500002.738256 qam131467500002.738256 qam24154750000338256 qam351627500003.238256 qam461707500003.538256 qam571787500003.738256 qam68186750000438256 qam79194750000440256 qam8102107500004.338256 qam10112187500004.540256 qam11122267500004.540256 qam12132347500004.540256 qam13142427500004.540256 qam14152507500004.640256 qam15162587500005.140256 qam16172667500005.440256 qam17182747500005.340256 qam18192827500005.440256 qam19202907500005.440256 qam20212987500005.638256 qam2122306750000640256 qam2223314750000640256 qam23243227500005.940256 qam24Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1Locked40.9781512Locked38.63076430713Locked38.9104737584Locked38.94862615Locked38.6369476Locked38.9544507Locked38.9640498Locked38.9533529Locked40.37214810Locked38.95345311Locked40.32204412Locked40.32744413Locked40.31746514Locked40.31454015Locked40.31625016Locked40.31494317Locked40.32124218Locked40.32683619Locked40.92305320Locked40.32105821Locked38.92404422Locked40.92063623Locked40.31522724Locked40.310428Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID12360099745.8512016 qam1123660065746512032 qam733010017446512032 qam844309904245.8512032 qam654960046646512032 qam5Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts1ATDMA00002ATDMA00003ATDMA00004ATDMA00005ATDMA0020

jbrennand · Answer

Those stats are poor !&nbsp; Can you do this,,,________________________Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. When its light, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables. Then switch the Hub back on and leave ~5 minutesWhen all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.Also check the Upstream QAM’s are all at 64 - if they are still dropping (to 32/16) then that's bad - see message 3 here…https://community.virginmedia.com/t5/Networking-and-WiFi/Regular-Intermittent-Upstream-dropouts/td-p/5202486

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Slow Upload Speed

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1	202750000	4.1	40	256 qam	9
2	138750000	2.7	38	256 qam	1
3	146750000	2.7	38	256 qam	2
4	154750000	3	38	256 qam	3
5	162750000	3.2	38	256 qam	4
6	170750000	3.5	38	256 qam	5
7	178750000	3.7	38	256 qam	6
8	186750000	4	38	256 qam	7
9	194750000	4	40	256 qam	8
10	210750000	4.3	38	256 qam	10
11	218750000	4.5	40	256 qam	11
12	226750000	4.5	40	256 qam	12
13	234750000	4.5	40	256 qam	13
14	242750000	4.5	40	256 qam	14
15	250750000	4.6	40	256 qam	15
16	258750000	5.1	40	256 qam	16
17	266750000	5.4	40	256 qam	17
18	274750000	5.3	40	256 qam	18
19	282750000	5.4	40	256 qam	19
20	290750000	5.4	40	256 qam	20
21	298750000	5.6	38	256 qam	21
22	306750000	6	40	256 qam	22
23	314750000	6	40	256 qam	23
24	322750000	5.9	40	256 qam	24

1	Locked	40.9	781	51
2	Locked	38.6	30764	3071
3	Locked	38.9	104737	58
4	Locked	38.9	4862	61
5	Locked	38.6	369	47
6	Locked	38.9	544	50
7	Locked	38.9	640	49
8	Locked	38.9	533	52
9	Locked	40.3	721	48
10	Locked	38.9	534	53
11	Locked	40.3	220	44
12	Locked	40.3	274	44
13	Locked	40.3	174	65
14	Locked	40.3	145	40
15	Locked	40.3	162	50
16	Locked	40.3	149	43
17	Locked	40.3	212	42
18	Locked	40.3	268	36
19	Locked	40.9	230	53
20	Locked	40.3	210	58
21	Locked	38.9	240	44
22	Locked	40.9	206	36
23	Locked	40.3	152	27
24	Locked	40.3	104	28

1	23600997	45.8	5120	16 qam	11
2	36600657	46	5120	32 qam	7
3	30100174	46	5120	32 qam	8
4	43099042	45.8	5120	32 qam	6
5	49600466	46	5120	32 qam	5

1	ATDMA	0
2	ATDMA	0
3	ATDMA	0
4	ATDMA	0
5	ATDMA	2