Forum Discussion

mburnip12's avatar
mburnip12
Tuning in
2 years ago

Slow speeds

When I first got vm I was getting speeds of at least 250mb now I'm getting about 30mb can someone help please 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

  • Hi mburnip12 👋

    Welcome back to our Community Forums and thanks for your post. 

    I can see you already have another thread open regarding this issue so if you do require further support, please post there. 

    We have checked our systems though and there's no issues this end. 

    Sam Knows is reporting a download speed of 277.47 Mbps and 26.06 Mbps so it looks like it's your WiFi that is the limiting factor. 

    We have some tips 👉 here on how to improve your wireless connections. 

    Thanks!

     

    • mburnip12's avatar
      mburnip12
      Tuning in

      Hi not anymore it's not it's saying there's a problem with my hub 3

      • Martin_N's avatar
        Martin_N
        Forum Team

        Can you please run a Wired speed test on Samknows.com and provide a screenshot of the result. 

        ^Martin