Slow, slow and slow
Apoligies if wrong section.
Recently, I had to contact (3rd Oct)VM customer services due to a drop in Broadband. Currently, I am on the 250mb, but at my phone, this was dropping as low as 10mb!. After the talk, I received a text/email to say that this was being looked into and I would get a response within 30 days.
I have kept the router Hub 3 running so that the tests could be consistent. I have also run service status every couple of days just to check that all was running ok. The most recent show that all is good but TV. I have followed the suggestions on how to resolve it but still show issues with TV.
Now, part of the report shows that a "New" hub is on its way, but on clicking to see the date expected, nothing happens.
As of today 20th I called customer services to ask about this and when to receive it, which I was told there was no record of this!, this led to my current contract and its end and being discussed. Now I am being offered a "New" contract 1g, "New" Hub 5, but I am expected to pay a setup fee of £35.××.
Now I understand 30 days haven't passed, and I still have issues with broadband speed and not sure whether I will get a "New" Hub3 or not and as I don't want to be tied into a "New" contract (1g) when it not really required when I may or may not receive the Hub 3.
Hopefully, someone here can help as I am really getting tired of the lack of help from customer services. And only solution it to pay more.
Apologies for being long-winded.