Slow connection to internet

Question

Recently I am experiencing issues when connecting to the internet. For example if I try to connect to the BBC web site the connection freezes and then suddenly connects and runs as expected. I can see the effect if I run a ping when I am seeing this issue. This is the same both on wifi connected devices and on Ethernet connected.
I reported this issue three times and they sent out an engineer. Or explanation or fix. Any ideas or similar experience.
Speed checks are fine when running correctly

Malkie52 · Answer

https://www.thinkbroadband.com/broadband/monitoring/quality/share/49eaf7483708e9244011b8f9f4730b3524275d9c-28-03-2025

This is a report from thinkbroadband and it show packet loss and latency issues over the last 24 hours

Robert_P · Answer

Hello Malkie52,
&nbsp;
Sorry to hear of the connection issues experienced, we understand the confusion this can cause and appreciate you letting us know via the forums.
&nbsp;
From checking we can see you have spoken to the team since posting, we can see they have made the necessary arrangements so please keep us up to date with this 👍

Malkie52 · Answer

An engineer attended today and has arranged for the cable servicing my house to be replaced. It was jointed a number of years ago and this is probably where the problem stems from. This will take a week to fix.

David_Bn · Answer

Thanks for the update Malkie52.
Do please keep us in the loop and we'll do all we can to assist where this is appropriate.
Thanks,
David_Bn

Malkie52 · Answer

This has still not been fixed and the latest date for having the access cable replaced is into May. I was told on Thursday that I would be contacted within 72 hours with a new earlier date. No call. I am less than impressed and have raised a complaint

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Slow connection to internet

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