Hello, I can't seem to get the sam knows real speed to work at all! My PC is connected to the modem through ethernet cable and I keep getting this. Reason I'm doing this is because I have a 1GB package and other speed test sites shows I'm only getting half... virgin won't accept other speed test websites and to use this website. Please any advice on how to fix this is appreciated!
Samknows Realspeed requires :
1) The VM Hub is in Router mode.
2) No use of VPNs / Private Relays / Antivirus Packages that contain a web proxy.
There are also Samknows Realspeed apps for Android and iPhone.
Again these require no VPNs or Android DNS changer apps / Apple Private Relay.
Thank you for getting back to me. Im on none of the above and still get the same issue. Ive tried it on my phone as well and still same message.
VM asked me to do SamKnows test too because I’d rung them & complained that my new Hub 5 was only giving me 125Mbs when my contract is for 1Gb
The test result came back saying the Hub was ok at 1138Mbs (over the 1Gb). However my device still said only 125 Mbs. The VM rep said the issue was with my device, not the hub and asked me various questions about the iPhone I was running the test on. Thing is everyone in my household is now getting 125Mbs on phones, pcs & gaming consoles. We’re all getting lag and issues with internet dropping out on work pcs using VPN. To add insult to injury I now can’t access VM Connect App so can’t see if my Pods are connected or reboot my router or test my home network. Was told it’ll be 7 days before they can look into this issue?!?!
VMs response is pretty much that their hub is ok and the issue is our devices. Problem is our devices were all fine on our old Hub 3 on a 500Mbs contract & the Connect App worked fine too.
I think the SamKnows speed test is a distraction that VM customer service are using to convince Hub 5 users the issue lies with them and not the hub.
I’ve done various tests using OOKLA & also started a BQM (Broadband Quality Monitor) on ThinkBroadband. They all shows I have massive Jitter & latency issues & inconsistent download speeds that vary between 70Mbs - 600Mbs by the hour.
Im miffed because what’s the point in having a Hub that can do 1Gb download when tested in isolation but can’t provide those speeds to the devices in your home because of latency, jitter, ping & packet loss. Having read more about the Hub 5 online it seems I need a degree in Broadband engineering if I’m to fix this myself. Should I have to become an expert in WAP, LAN & whether my router is set to Modem or Router mode.
Surely if Im paying such a high monthly contract fee the Hub VM send me should be plug and play out the box and I should see my connection improve if going from 500Mbs to 1Gb?!?!
Im beginning to suspect the Hub 5 is the problem & VM know it.
Add to that dealing with VM customer service regards technical issues is like pulling teeth!
The Samknows test has been in existence for many years, and works well. The client for the test is built into the all the VM Hub's firmware. Whilst I agree with your sentiment around "it should work", there is a degree of self help you can apply to assist your case. If you setup a BQM and post the link to the shared live graph, the community can comment.
Also if you connect to the Hub on 192.168.0.1 and click on the link "Router Status", you can then post the information from the tabs, i.e. Downstream, Upstream and Network log. Use copy and paste as the Board Software will remove any private information, i.e. MAC addresses.
All these things will enable us to comment on the state of your connection.
As an aside, you mentioned Pods. Are these the same Pods you had when using the Hub 3? If so, did you get them re-provisioned for the new Hub 5? If not, they are most likely not connecting and this could be an issue with your slow speeds.
The Connect app could have the same problem as it may still be registered to the old Hub 3. Personally, I don't use the app as I prefer to manage the network with the Hub's admin console.
You have written lots but have not shared a single speed test from Realspeed.
Do note that via Wi-Fi and especially via multi hop Wi-Fi repeaters like VM Pods speeds are very unpredictable as all data is transmitted at least twice in half duplex.
Only when using a network cable direct to the VM Hub 5 are speeds dependable i.e. not via PLAs and not a PC cable connected to a VM pod.
Only use the 2.5Gb/s port of the Hub 5 if the device connected directly to it has EEE Disabled, failure to have EEE disabled the can cause the Hub 5 to have very poor performance on Wi-Fi and on other network ports. This means no unmanaged switches are to be used on the 2.5Gb/s port.
