Forum Discussion

g-force's avatar
g-force
Tuning in
2 years ago

Red light on Hub 3.0 and reduced broadband speed

I noticed a drop in broadband speed this morning (from 130mbs to around 30). Checked the hub, which is in router mode and the indicator light is solid red.

I've tried resetting the hub but the red light remains. No issues with any connections and the hub is well ventilated and cool to the touch.

Can't get through to anyone on the support line. Does anyone have any suggestions? From a quick search it seems like this sort of issue typically needs a replacement hub, but it's only 2 months old so hopefully that's not the case.

 

Thanks!

  • Alex_RM's avatar
    Alex_RM
    Forum Team
    2 years ago

    Hi g-force,

    Thanks for posting and welcome to our community 🙂

    Can you please confirm if the hub light is red or more purple? You can check this here

    Alex_Rm

    • g-force's avatar
      g-force
      Tuning in
      2 years ago

      Hi, thanks for the reply.

      Just checked again and it's 100% definitely red.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 years ago

        Red LED on a Hub 3 is the overheat warning.  If the Hub is not overheating and the red light persists after a power cycle, then the Hub should be replaced as it is a potential risk.

  • Arissa_H's avatar
    Arissa_H
    Forum Team
    2 years ago

    Hi G-Force 👋🏼.

    Thank you for coming back to us 😊.

    Sorry to see your hub is still on red ☹.

    I can have a look into this for you, I will have to investigate 🧐.

    Please watch out for the envelope ✉.