Forum Discussion

tiprun's avatar
tiprun
Joining in
2 years ago

Recent work in area to upgrade to DOCSIS 3.1

I'm currently on the 1Gig service and have been waiting for the 100mb upload boost to hit my area, Tuesday this week they did the necessary changes in the area as I can now see the 5th channel on my router settings.

 

 

04960000042.85120QAM 641
143100000425120QAM 642
23660000041.85120QAM 643
33010000041.55120QAM 644
42360000041.55120QAM 645



Problem is I'm still on the max traffic rate of;

Max Traffic Rate

55000270 bps


So long story short, do I just now sit around and wait for them to finally push out the new config file to my router? I have been restarting every day and still nothing. Have spoken to customer support after waiting for 45 minutes to be told that everything was fine as I'm getting the advertised speed and that "it is nothing to do with a config file"...

Needless to say as per, a pointless phonecall.

  • Client62's avatar
    Client62
    Alessandro Volta

    The five are barely enough for a single customer to touch 100Mb/s on the Upstream.

  • Hi tiprun,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm very sorry to hear that you seem to be facing some connection speed issues recently and are waiting on an upload boost. Are your service issues ongoing today? If so, can you clarify any diagnostics and troubleshooting you've performed thus far in an effort to remedy things?

    Thanks,
     

    • Cardiffman282's avatar
      Cardiffman282
      Trouble shooter

      And what "diagnostics and troubleshooting" is the OP supposed to do to correct his config file exactly? I'm intrigued. 

  • Anonymous's avatar
    Anonymous

    Hi tiprun,

    Apologies for jumping in on this but after trawling around you had the exact same situation I’m in now having had the additional upstream channels added this week. Did you get it sorted? I’ve got absolutely nowhere trying to get the issue even understood for a start. 

    Appreciate your advice, thanks

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey steph1312, thank you for reaching out and I am so sorry to hear about this.

      I have taken a look at our side and I can see you've spoke to the team since this post, did they manage to help at all? Cheers 

      • Anonymous's avatar
        Anonymous

        Hi Matt,

        Thanks for your reply, unfortunately I haven’t made any progress, it seems all I need is an updated configuration profile sending to the router that changes the maximum upstream traffic rate to the new speed now I have the upgrade enabled on the infrastructure. 

        Please can you assist?

        Thanks, Stephanie

  • Anonymous's avatar
    Anonymous

    Hi again,

    Around an hour ago I rebooted the hub 5 again and I’m pleased to say I finally have 104Mbps upload speed. 

    Assuming by the timing it was due to your input, thank you. It’s taken a long time to get the issue understood but I appreciate your help finally getting this sorted