Forum Discussion
Hi tiprun,
Apologies for jumping in on this but after trawling around you had the exact same situation I’m in now having had the additional upstream channels added this week. Did you get it sorted? I’ve got absolutely nowhere trying to get the issue even understood for a start.
Appreciate your advice, thanks
- Matthew_ML2 years agoForum Team
Hey steph1312, thank you for reaching out and I am so sorry to hear about this.
I have taken a look at our side and I can see you've spoke to the team since this post, did they manage to help at all? Cheers
- Anonymous2 years ago
Hi Matt,
Thanks for your reply, unfortunately I haven’t made any progress, it seems all I need is an updated configuration profile sending to the router that changes the maximum upstream traffic rate to the new speed now I have the upgrade enabled on the infrastructure.
Please can you assist?
Thanks, Stephanie
- Jodi_S2 years agoForum Team
Thanks for coming back to us steph1312,
Remotely looking, we can see that you have contacted the team since your last post again. We can see a faults ticket has been raised in conjunction with this issue.
Have our faults team updated you this issue?
Kind regards Jodi.
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