Forum Discussion

curtm's avatar
curtm
Joining in
10 months ago

Re: HUB 5x - GSX-PON FTTP - Extermely spikey latency

I am facing the exact same issue in terms of spikes and upload latency. Do you have an update on your situation please? 

I too am having terrible issues with customer service, constantly giving empty promises and engineers that don't understand my issue.

  • harveyl12's avatar
    harveyl12
    On our wavelength

    Hi mate,

    my upload latency is still terrible whenever the upload gets speed tested or I upload files over my network. also causes lag in games if I upload something. I’ll be able to sort this with my own router if virgin ever enable modem mode on the 5x hub.

     

    i still experience lag and high ping but only every now and then and not every day and every hour like before.

    looking at my broadband quality monitor virgin media are now only speed testing my hub twice a day rather than every hour which was the main cause for my lag.

    everytine they speed test the hub it causes the high latency, really this shouldn’t happen but this network and hub seems to get buffer bloated easily and with virgin media not fixing this the only way will be a router with smart traffic queueing abilities. If they ever allow modem mode