hi keep getting cut off my downstream power levels look a little high some said 0 be best hub 5 in modem mode 1gb with 3x tv boxes3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 13310000009.139QAM 256252139000000939QAM 256131470000008.839QAM 256241550000008.739QAM 256351630000008.739QAM 256461710000008.539QAM 256571790000008.239QAM 256681870000008.139QAM 256791950000008.239QAM 2568102030000008.339QAM 2569112110000008.439QAM 25610122190000008.339QAM 25611132270000008.339QAM 2561214235000000839QAM 2561315243000000839QAM 25614162510000007.839QAM 25615172590000007.639QAM 25616182670000007.539QAM 25617192750000007.339QAM 25618202830000007.439QAM 25619212910000007.239QAM 25620222990000007.339QAM 25621233070000007.939QAM 25622243150000008.339QAM 25623253230000008.939QAM 25624263390000009.539QAM 25626273470000009.739QAM 25627283550000009.739QAM 25628293630000001039QAM 256293037100000010.139QAM 256303137900000010.240QAM 256313.0 Downstream channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1Locked3918575675342Locked3940609789423Locked39689450131274Locked39572993129615Locked39670247153386Locked39462995122197Locked3981650113378Locked3970756102549Locked3959185970110Locked3954301926111Locked399009870912Locked3948683838213Locked3911107894214Locked398805762215Locked396074752416Locked396155828717Locked3938296669318Locked3977330922519Locked395831782520Locked395523579121Locked393047873222Locked391942252523Locked3930679683824Locked3912672771925Locked395005558826Locked395133560827Locked397451542828Locked3910450516429Locked395992494530Locked394454478131Locked40453145103.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz) 159944K1840QAM 409611083.1 Downstream channelsChannel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 159Locked418.111701666872475 3.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 049600000445120QAM 641143100000445120QAM 642236600000445120QAM 643330100000445120QAM 64442360000043.85120QAM 6453.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 0ATDMA0292501ATDMA0292902ATDMA0291603ATDMA0291804ATDMA0293403.1 Upstream channelsChannel Channel Width (MHz) Power (dBmV) FFT Type Modulation 61037.52KQAM 2563.1 Upstream channelsChannel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6OFDMA2007400000060

should be fine setup a BQM some T# timeouts are badBroadband Quality Monitor | thinkbroadband

So,e downstream levels are too high, out of spec and far too many errors. There may be a local fault.Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.VM will not dispatch any technicians while an area fault exists.If no area faults found:The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

Hey graham1705, thank you for reaching out and I am so sorry to hear this. I can see you've spoke to someone from the team, did they manage to help at all?

hi got someone coming out to have a look

Hi graham1705, Thank you for letting us know, we hope your visit goes okay and please keep us posted.Thanks,Zoie

graham1705

On our wavelength

2 years ago

power level

hi keep getting cut off my downstream power levels look a little high some said 0 be best

hub 5 in modem mode 1gb with 3x tv boxes

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	9.1	39	QAM 256	25
2	139000000	9	39	QAM 256	1
3	147000000	8.8	39	QAM 256	2
4	155000000	8.7	39	QAM 256	3
5	163000000	8.7	39	QAM 256	4
6	171000000	8.5	39	QAM 256	5
7	179000000	8.2	39	QAM 256	6
8	187000000	8.1	39	QAM 256	7
9	195000000	8.2	39	QAM 256	8
10	203000000	8.3	39	QAM 256	9
11	211000000	8.4	39	QAM 256	10
12	219000000	8.3	39	QAM 256	11
13	227000000	8.3	39	QAM 256	12
14	235000000	8	39	QAM 256	13
15	243000000	8	39	QAM 256	14
16	251000000	7.8	39	QAM 256	15
17	259000000	7.6	39	QAM 256	16
18	267000000	7.5	39	QAM 256	17
19	275000000	7.3	39	QAM 256	18
20	283000000	7.4	39	QAM 256	19
21	291000000	7.2	39	QAM 256	20
22	299000000	7.3	39	QAM 256	21
23	307000000	7.9	39	QAM 256	22
24	315000000	8.3	39	QAM 256	23
25	323000000	8.9	39	QAM 256	24
26	339000000	9.5	39	QAM 256	26
27	347000000	9.7	39	QAM 256	27
28	355000000	9.7	39	QAM 256	28
29	363000000	10	39	QAM 256	29
30	371000000	10.1	39	QAM 256	30
31	379000000	10.2	40	QAM 256	31

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	185756	7534
2	Locked	39	406097	8942
3	Locked	39	689450	13127
4	Locked	39	572993	12961
5	Locked	39	670247	15338
6	Locked	39	462995	12219
7	Locked	39	81650	11337
8	Locked	39	70756	10254
9	Locked	39	59185	9701
10	Locked	39	54301	9261
11	Locked	39	9009	8709
12	Locked	39	48683	8382
13	Locked	39	11107	8942
14	Locked	39	8805	7622
15	Locked	39	6074	7524
16	Locked	39	6155	8287
17	Locked	39	38296	6693
18	Locked	39	77330	9225
19	Locked	39	5831	7825
20	Locked	39	5523	5791
21	Locked	39	30478	732
22	Locked	39	1942	2525
23	Locked	39	30679	6838
24	Locked	39	12672	7719
25	Locked	39	5005	5588
26	Locked	39	5133	5608
27	Locked	39	7451	5428
28	Locked	39	10450	5164
29	Locked	39	5992	4945
30	Locked	39	4454	4781
31	Locked	40	4531	4510

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

159

Locked

8.1

1170166687

2475

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	44	5120	QAM 64	1
1	43100000	44	5120	QAM 64	2
2	36600000	44	5120	QAM 64	3
3	30100000	44	5120	QAM 64	4
4	23600000	43.8	5120	QAM 64	5

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	29	25
1	ATDMA	29	29
2	ATDMA	29	16
3	ATDMA	29	18
4	ATDMA	29	34

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

37.5

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

OFDMA

200

74000000

legacy1
Alessandro Volta
2 years ago
should be fine setup a BQM some T# timeouts are bad
Broadband Quality Monitor | thinkbroadband
Tudor
Very Insightful Person
2 years ago
So,e downstream levels are too high, out of spec and far too many errors. There may be a local fault.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
Matthew_ML
Forum Team
2 years ago
Hey graham1705, thank you for reaching out and I am so sorry to hear this.

I can see you've spoke to someone from the team, did they manage to help at all?
graham1705
On our wavelength
2 years ago
hi got someone coming out to have a look
- Zoie_P
  Forum Team (Retired)
  2 years ago
  Hi graham1705,
  
  Thank you for letting us know, we hope your visit goes okay and please keep us posted.
  Thanks,
  Zoie
graham1705
On our wavelength
2 years ago
hi nice bloke called and dropped the power levels by 3db and said no noise on line
- Matthew_ML
  Forum Team
  2 years ago
  Glad to hear this, is everything now okay with the connection?
graham1705
On our wavelength
12 months ago
had engineer out fitted a 3db AFM-3 F signal attenuator with droped downstream signal but he said the upstream would go up a little bit at was at 47db
had some done work done on the exchange not the green/gray cabinet and the upstream signals at 49db
and geting loads of t2 59 timeout and some t3 3 timeout
legacy1
Alessandro Volta
12 months ago
Your power levels was fine without the attenuator the problem is noise setup a BQM should show this.

graham1705

On our wavelength

12 months ago

power levels with attenuator removed

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	8	39	QAM 256	25
2	139000000	8.5	39	QAM 256	1
3	147000000	8.3	39	QAM 256	2
4	155000000	8.2	39	QAM 256	3
5	163000000	8.2	39	QAM 256	4
6	171000000	7.9	39	QAM 256	5
7	179000000	7.7	39	QAM 256	6
8	187000000	7.5	39	QAM 256	7
9	195000000	7.6	39	QAM 256	8
10	203000000	7.6	39	QAM 256	9
11	211000000	7.7	39	QAM 256	10
12	219000000	7.6	39	QAM 256	11
13	227000000	7.6	39	QAM 256	12
14	235000000	7.3	39	QAM 256	13
15	243000000	7.4	39	QAM 256	14
16	251000000	7.1	39	QAM 256	15
17	259000000	6.8	39	QAM 256	16
18	267000000	6.6	39	QAM 256	17
19	275000000	6.4	39	QAM 256	18
20	283000000	6.5	39	QAM 256	19
21	291000000	6.5	39	QAM 256	20
22	299000000	6.6	39	QAM 256	21
23	307000000	7.2	39	QAM 256	22
24	315000000	7.4	39	QAM 256	23
25	323000000	7.9	39	QAM 256	24
26	339000000	8.4	39	QAM 256	26
27	347000000	8.7	40	QAM 256	27
28	355000000	8.7	40	QAM 256	28
29	363000000	9	40	QAM 256	29
30	371000000	9.1	40	QAM 256	30
31	379000000	9.1	40	QAM 256	31
32	387000000	9.2	40	QAM 256	32

graham1705
On our wavelength
12 months ago
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 46.5 5120 QAM 64 1
1 43100000 46.5 5120 QAM 64 2
2 36600000 46.8 5120 QAM 64 3
3 30100000 46.8 5120 QAM 64 4
4 23600000 46.3 5120 QAM 64 5
legacy1
Alessandro Volta
12 months ago
and the BQM?

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power level

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0	49600000	46.5	5120	QAM 64	1
1	43100000	46.5	5120	QAM 64	2
2	36600000	46.8	5120	QAM 64	3
3	30100000	46.8	5120	QAM 64	4
4	23600000	46.3	5120	QAM 64	5