Forum Discussion

jmorton76's avatar
jmorton76
Joining in
12 months ago

Painfully slow upload speeds

Hello VM,

I've been struggling with poor upload speeds for as long as I can remember but its now starting to affect work.  Download although erratic is OK, but upload is rarely even a mb which is causing me to have to apologise to colleagues when it takes for ever to upload fixes and update customers.

Any known issues or fixes I need to apply to get what I'm paying for?

Thanks in advance

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    12 months ago

    Start here...

    -------------------------

    First thing is to check for any “known network faults in your location - Look in 2 places

    1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

    2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

    Then - what are speeds like when tested on an ethernet cable connection?