Hi I'm paying for 250Mbps but currently only getting 96 Mbps download on ethernet and slightly less on wifi on my main pc what can I do?

A CAT 5e cable is all we need for a reliable 1 Gbps connection.I don't read the PC is directly network cable connected to the VM Hub - is that the case ? Or is there a 10/100 switch or 10/100 Powerline adaptor or some other network kit involved ?Look carefully at the network socket on the PC, it needs to have 8 contacts and they all need to be undamaged to connect at 1Gbps. Same goes for the VM Hub end, where there are a choice of 4 network sockets to test with.

Your device is only connecting to the Hub on 100Mbps ethernet. Try a different cable and check the device ethernet settings.

https://samknows.com/realspeed/

Regarding the Wi-Fi speed, for higher speeds make sure device is connecting to the Hub on the 5 GHz band. We see this info in the "Connected devices" menu of the VM Hub menus.Assuming your devices have dual band Wi-Fi, it is the devices ( mobile / laptop etc ) that picks which band to use and if the slower but longer range 2.4GHz band is used speeds up to about 50 Mb/s are seen.

Thanks for advice guys.Real speed app shows speed at router is correct >250Mbps .I have now connected PC to wifi 5 GHz and speed is correct. I would like to know where the problem is as I am sur I got full speed in the past.Connecting cable is cat6 and the Realtek(R)PCI(e)Ethernet Controller is set to 1.Gbs full duplex

Low speeds | Virgin Media Community

13 Replies

jackydog
Tuning in
6 days ago
Link speed (Receive/Transmit): 100/100 (Mbps)
Link-local IPv6 address: fe80::7764:9ac2:47e3:2797%13
IPv4 address: 192.168.
IPv4 DNS servers: 194.168.4.(Unencrypted)
194.168.8.100 (Unencrypted)
Primary DNS suffix: cable.virginm.net
Manufacturer: Realtek
Description: Realtek PCIe GbE Family Controller
Driver version: 10.75.324.2025
Physical address (MAC):
- Client62
  Alessandro Volta
  6 days ago
  A CAT 5e cable is all we need for a reliable 1 Gbps connection.
  
  I don't read the PC is directly network cable connected to the VM Hub - is that the case ?
  
  Or is there a 10/100 switch or 10/100 Powerline adaptor or some other network kit involved ?
  
  Look carefully at the network socket on the PC, it needs to have 8 contacts and they all need to be undamaged to connect at 1Gbps. Same goes for the VM Hub end, where there are a choice of 4 network sockets to test with.

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Low speeds

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