Low speeds - can someone check my stats
Hi
I'm on the 500M package but of late speed has been more like 300M.
Could someone advise if the modem stats are OK or do I perhaps need an engineer
Thanks
Martin
Item Status Comments
Acquired Downstream Channel (Hz)
451000000
Locked
Ranged Upstream Channel (Hz)
30100000
Locked
Provisioning State
Online
------------------------
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 451000000 3.5 40 256 qam 40
2 139000000 6.6 43 256 qam 1
3 163000000 5.9 40 256 qam 4
4 171000000 6 40 256 qam 5
5 195000000 5.6 40 256 qam 8
6 203000000 5.4 43 256 qam 9
7 227000000 4.9 40 256 qam 12
8 235000000 5 43 256 qam 13
9 259000000 4.5 42 256 qam 16
--------------
Refresh data
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 30100000 41.8 5120 64 qam 4
2 23600000 41 5120 64 qam 5
3 36600000 41.5 5120 64 qam 3
4 43100000 41.8 5120 64 qam 2
5 49600000 42.3 5120 64 qam 1
-----------------
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
kldJKDHSUBsgvca69834ncxv98732
Primary Downstream Service Flow
SFID 31378
Max Traffic Rate 575000085
Max Traffic Burst 42600
Min Traffic Rate 0
Primary Upstream Service Flow
SFID 31377
Max Traffic Rate 55000085
Max Traffic Burst 42600
Min Traffic Rate 0
Max Concatenated Burst 42600
Scheduling Type BestEffort
-------------
Network Log
Time Priority Description
29/06/2025 19:01:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
29/06/2025 19:01:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;
26/06/2025 08:58:49 critical No Ranging Response received - T3 time-out;CM-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
26/06/2025 07:01:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;
26/06/2025 07:01:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;
22/06/2025 20:54:9 critical No Ranging Response received - T3 time-out;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;
22/06/2025 19:01:10 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;
22/06/2025 19:01:10 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
21/06/2025 18:23:21 critical No Ranging Response received - T3 time-out;CM-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
19/06/2025 07:01:10 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;
19/06/2025 07:01:10 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;
17/06/2025 19:26:24 critical No Ranging Response received - T3 time-out;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;
15/06/2025 19:01:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;
15/06/2025 19:01:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;
12/06/2025 07:40:57 critical No Ranging Response received - T3 time-out;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;
12/06/2025 07:01:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
12/06/2025 07:01:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC[REMOVED];CM-QOS=1.1;CM-VER=3.0;
09/06/2025 10:05:35 critical No Ranging Response received - T3 time-out;CM-MAC=[REMOVED];CM-QOS=1.1;CM-VER=3.0;
08/06/2025 19:01:9 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=c0:05:c2:47:1e:ab;[REMOVED];CM-QOS=1.1;CM-VER=3.0;
08/06/2025 19:01:9 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=[REMOVED];[REMOVED];CM-QOS=1.1;CM-VER=3.0;
[MOD EDIT: MAC ADDRESSES REMOVED]
