Forum Discussion

Rnash2002's avatar
Rnash2002
Tuning in
2 years ago

Fluctuating upload speeds!

So as title says, i have had the 1gig package around 2 months now and all was fine.

Over the last 2 weeks i have had very bad upload speed, its just seems to fluctuate, on a speed test it will go upto 105mbps but then start to drop like a brick.

Im on pc with an ethernet cable but it also does it on my xbox with cable and also my mobile phone via wifi so its not just the 1 device.

Have phoned Virgin they monitored the line for 24h and came back with no problem, its starting to annoy me now as i stream in 1440p so need the upload speed, download speed have been fine.

Have reset hub and all that and still the same!

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Stream 1440p to which platform & at what bit rate ?

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    You will stream better to like twitch at 1080p 2500kps for those with 1080p monitors and it upscales well if you upload stream at 1440p anyone with 1080p will not see it as sharp for some reason

    • carl_pearce's avatar
      carl_pearce
      Superstar
      2 years ago
      legacy1 wrote:

      You will stream better to like twitch at 1080p 2500kps for those with 1080p monitors and it upscales well if you upload stream at 1440p anyone with 1080p will not see it as sharp for some reason

      It's not the stream rate at question here, it's the fact that 105mbps upload should be more than sufficient regardless.

      • legacy1's avatar
        legacy1
        Alessandro Volta
        2 years ago

        Well yes I was just pointing out some extra info I tested.

        Test hub in modem mode

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    A bit rate of 30 kb/s ... that can not be right.

    1440p @ 60fps is normally captured in the 6 to 30 Megabits per second range.

  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    The BQM is showing packet loss.

    Access your HUB on 192.168.0.1, select 'Check router status', and copy paste each tab of data into separate replies, sometimes having to press 'Reply' twice if an error occurs.

    • carl_pearce's avatar
      carl_pearce
      Superstar
      2 years ago

      I did mean as text since some of the data is hidden automatically, like MAC address.

      Some of your images might be rejected.

  • Rnash2002's avatar
    Rnash2002
    Tuning in
    2 years ago

    Cable Modem StatusItem Status TypeChannel Overview Downstream Upstream

    Cable Modem StatusOnlineDOCSIS 3.0
    Primary downstream channelLockedSC-QAM
    DOCSIS 3.0 channels326
    DOCSIS 3.1 channels1

    0

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    13310000002.840QAM 25625
    21710000005.440QAM 2565
    31790000005.440QAM 2566
    41870000005.540QAM 2567
    51950000005.640QAM 2568
    62030000005.540QAM 2569
    72110000005.641QAM 25610
    82190000005.641QAM 25611
    92270000005.341QAM 25612
    102350000005.241QAM 25613
    11243000000541QAM 25614
    122510000004.641QAM 25615
    132590000004.340QAM 25616
    14267000000441QAM 25617
    152750000003.740QAM 25618
    162830000003.640QAM 25619
    172910000003.540QAM 25620
    182990000003.340QAM 25621
    193070000003.240QAM 25622
    203150000003.340QAM 25623
    21323000000340QAM 25624
    223390000002.840QAM 25626
    23347000000340QAM 25627
    243550000002.940QAM 25628
    25363000000340QAM 25629
    263710000002.940QAM 25630
    273790000002.940QAM 25631
    283870000002.740QAM 25632
    293950000002.640QAM 25633
    304030000002.540QAM 25634
    314110000002.440QAM 25635
    324190000002.440QAM 25636

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked4000
    2Locked4000
    3Locked4000
    4Locked4000
    5Locked4000
    6Locked4000
    7Locked4100
    8Locked4100
    9Locked4100
    10Locked4100
    11Locked4100
    12Locked4100
    13Locked4000
    14Locked4100
    15Locked4000
    16Locked4000
    17Locked4030
    18Locked4070
    19Locked40110
    20Locked4080
    21Locked4000
    22Locked4000
    23Locked4000
    24Locked4010
    25Locked4020
    26Locked4000
    27Locked4000
    28Locked4030
    29Locked4020
    30Locked4000
    31Locked4000
    32Locked4040

    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    159944K1840QAM 40961108

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    159Locked401.913655929180
     
     
    Refresh data

    3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    06030000034.35120QAM 641
    15370000034.85120QAM 642
    24620000034.85120QAM 643
    33940000034.85120QAM 644
    43260000034.35120QAM 645
    52360000034.35120QAM 646

    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA0000
    1ATDMA0000
    2ATDMA0000
    3ATDMA0050
    4ATDMA0000
    5ATDMA0000
     
    Refresh data

    General Configuration

    Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file
    Allowed
    1
    Enabled
    3.1
    iyewrkldJKDHSUBsgvca69834

    Primary Downstream Service Flow

    SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate
    23094
    1200000450 bps
    42600bytes
    0 bps

    Primary Upstream Service Flow

    SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type
    23093
    110000274 bps
    42600bytes
    0 bps
    42600bytes
    Best Effort
     
    Refresh data