Exceptionally poor broadband service
Hello there,
We have been suffering from frequent internet outages / loss of broadband service for months now. Our hub was replaced but the problems have continued. The technician who visited last week found that there was no problem with our connection and concluded that it is an issue with the service itself in our area.
What is "an intermittent signal issue" and how can we find out what VM are doing about it in our area?
How can we escalate this issue without getting stuck in an endless loop of automatic responses and impersonal bot chats?
If there is no firm commitment (with timeframe) from VM for this issue to be fixed permanently we will be forced to change internet provider as it is effecting our ability to work properly and efficiently.