Forum Discussion

NeilWints's avatar
NeilWints
Tuning in
2 years ago

Download speed fallen off a cliff

Can anyone help. Virgin showing not a problem in my area but my download speed has dropped from 200kps to 20mps. Checked everything, rebooted everything and nothing. Upload stable at 50mps. I really don’t have the time to call the helpline so can anyone suggest anything else to check or a fix? Quite important as need broadband for work etc.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.   It will take a couple of days for a VM Mod to respond on this Community Forum, so you will need to ring as your need is urgent.

    • NeilWints's avatar
      NeilWints
      Tuning in

      Thanks. Tried twice to call CS. One call was 45 minutes wait and then cut off. Second one got passed around by two people and then cut off. At my wits end. Definitely a problem their end as router Speedtest is showing 16mps d/l and 50 up

      • David_Bn's avatar
        David_Bn
        Forum Team

        Thanks for reaching out to us NeilWints, and welcome back to our Community Forums!

        Sorry to hear of the issues with the download speeds.

        I've looked into the local area and there appears to be no issues flagging.

        Can you please confirm if you've been reporting similar speeds since your post?

        Are the speeds recorded over Wi-Fi only, or have you been able to do some via an Ethernet cable?

        Any screenshots of result, or results from any BQM you have running would be most welcome.

        Thanks,

        David_Bn