Forum Discussion

Adam1986's avatar
Adam1986
Dialled in
2 years ago

Congestion Issues? Area 14 WF4

Good Morning,

Wondering if there are some congestion issues in Area 14 WF4 this past week or so?

I've generally had a decent performing service until last Sunday when the latency on my connection suddenly jumped up and stays like this for most of the day, with the odd respite back to normal levels here and there during the day.

Whilst the latency spikes, download/upload speeds are affected.

This is an average day prior to last Sunday when I've had no issues:

And this is an average day since the increase in latency last weekend:

This is the status information from the router:

https://pastebin.com/pNyMv6uT

Hopefully someone can assist with this.

15 Replies

Sort By
    • Adam1986's avatar
      Adam1986
      Dialled in
      2 years ago

      No issues detected via the phone number or looking within the section on My Account. 

  • IPFreely's avatar
    IPFreely
    Fibre optic
    2 years ago

    That graph looks more like your connection being heavily utilised. Anyone running backups, torrents, whatever? 

    • Adam1986's avatar
      Adam1986
      Dialled in
      2 years ago

      Nope, use my own router and have reviewed the connections table and nothing out of the orderinary at all connectivity wise.

      Even unplugged the cable into upstream switch to confirm 100% and exactly the same. 

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        2 years ago

        What Hub model is that ?   See this.....

        Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.

        Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    We have seem BQM like this we don't know the reason best guess is some type of idle state mode thats being enabled in other words its likely upstream where the modem delays sending stuff or the scheduler delays the modem from sending stuff.

  • Gerrond's avatar
    Gerrond
    Tuning in
    2 years ago

    No help from me I am afraid but I am having the same problems (only signed up 30 days ago so little experience) so can I ask what Area 14 WF4 means? My bill says Area Reference:14.

    Like you i am not using much bandwidth.

    As an aside I'd like to say that the system software is truly awful. Maybe another post "what's wrong with the VM user interface".

    Yesterday I started BQM so maybe I'll know more later.

    • Adam1986's avatar
      Adam1986
      Dialled in
      2 years ago

      @Gerrond, the Virgin network is split into different areas are identified by a number.  My area is 14 just like you appear to be, but the areas can cover a very large patch, so I put the start of my postcode in as well to help narrow down any potential local issue. 

      Our old house was in South Yorkshire and that was area 14 as well, if that gives any context of size allocation.