Broadband is very slow, not able to play games on PC

Is this wired or wireless to start with ?  Which Hub do you have ?

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Once done we can comment.

Hey SanB12, thank you for reaching out and I am sorry to hear this.

Is this only happening upstairs? 

Maybe a pod would be able to help with you, they are free if you are a 1GB  or volt customer.

I have taken a look at our side everything is look fine.

I would run a scan from here 

Games will always be slow over WiFi unless you have a very strong signal.