Forum Discussion

SanB12's avatar
SanB12
Tuning in
11 months ago

Broadband is very slow, not able to play games on PC

Hi,

Broadband speed is less than 10 MB upstairs and I am not able to play games on PC.

please help !!

KRs

San

3 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Is this wired or wireless to start with ?  Which Hub do you have ?

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

    Once done we can comment.

  • Hey SanB12, thank you for reaching out and I am sorry to hear this.

    Is this only happening upstairs? 

    Maybe a pod would be able to help with you, they are free if you are a 1GB  or volt customer.

    I have taken a look at our side everything is look fine.

    I would run a scan from here 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Games will always be slow over WiFi unless you have a very strong signal.