Forum Discussion

SanB12's avatar
SanB12
Tuning in
7 months ago

Broadband is very slow, not able to play games on PC

Hi,

Broadband speed is less than 10 MB upstairs and I am not able to play games on PC.

please help !!

KRs

San

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Is this wired or wireless to start with ?  Which Hub do you have ?

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

    Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

    Once done we can comment.

  • Hey SanB12, thank you for reaching out and I am sorry to hear this.

    Is this only happening upstairs? 

    Maybe a pod would be able to help with you, they are free if you are a 1GB  or volt customer.

    I have taken a look at our side everything is look fine.

    I would run a scan from here 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Games will always be slow over WiFi unless you have a very strong signal.