Have hub 5
I am on a recently formatted macmini
using sam know the speed to router is 1145mbps but device speed show as low as zero fluctuating to almost 400 then down on refresh.
Had one engineer last Monday say problem on upstream as phone calls were dropping.
spoke to our friends in India to be told they only test download not upload/streams
after 2 hours on phone and 3 operators got to speak to a manager and arrange for another engineer any one know what problem could be
Is that with the Mac connected to the Hub via a Cat6a ethernet cable - or wi fi ?
If wifi... test it on a cable connection and see what that gets. If that ethernet connection is poor then can you post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL type in 192.168.0.1 if in router mode or 192.168.100.1 if in modem mode. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts
Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
https://www.thinkbroadband.com/broadband/monitoring/quality
John my wifes pc is ethernet it shows speed of 946 mbps but web pages still buffer
OK - Post up the Hub stats as per above.
946 Mb/s on the Memsahib's PC is as good as it gets on a 1Gb/s NIC.
The problem turned out to be Hub
