Hi, we have just upgraded from 250mb speed to 1Gb - the WiFi speeds are now slower than on the previous 250mb package?
ethernet it full speed, just WiFi is slower, we are using the same Hub 5 router, nothing has change in the home.
we have had a few results of around 300mbs on WiFi speedtest, but usually around 150 mbps?
I was expecting WiFi speeds of somewhere near the 600mbs and upwards.
thanks
Basically, I can sit in the same seat, use the same device, and get a lower WiFi speed now that I’ve upgraded the package/contract.
old contract m250 - WiFi speeds pretty much 240 - 250 Mbps.
new contract 1Gb - WiFi speeds 110Mbps.
nothing….. NOTHING has changed other than the upgraded contract and the price.
What is the device? Can you check what WiFi band it is using? The SamKnows test shows 1Gb to the Hub so we need to check why the device is slower.
What Hub did you have before? Was it a Hub3? If so it is an older ac (wifi 5) Router and the newer Hub 5 is ax (wifi 6) so it could be an issue with this?
An earlier post points to it being a tablet. Which model etc I know not. Saying that it does sort of all point to a dodgy hub. I wonder if it's a reconditioned job.
Apologies this thread is too long for my old brain. That and too many “Show more” inserts, I missed things. Bring back the old Forum I say !
read the 1st post "the same Hub 5"
Fair enough. My money is still on the hub (hides behind sofa).
I've already answered all these questions
Maybe the change of speed config on the hub was also unknowingly accompanied by some other change in the hub settings such as firmware, factory reset or change in wi-fi config.
No reply as yet to carl_pearce's query on 22/8 ref the 'Connected devices' screen from the hub showing how the devices are connecting to wi-fi.
The Pixel 6 and iPhone 12 should be capable of the best wi-fi speeds from the Hub 5. I think I would concentrate on one of those devices and try some changes to see what best speed could be achieved.
The devices are used outside the home, I tested at work and speeds are only affected at home.
Devices are fine in other words.
I don't doubt the devices are working OK but something has possibly changed with the VM hub setup after your speed increase
'Connected devices' would/should tell you which frequency each device is using to connect. For max speed you need to ensure all devices (if capable) are connecting to 5GHz. An individual device may, however, choose to connect to the strongest signal which may well be 2.4 GHz unless it is set to 'prefer' 5GHz.
Once you have confirmed all devices are always connecting to 5 GHz reliably you can then look at experimenting with the wi-fi settings for 5GHz such as channel width, smart wi-fi etc. to see if changing any of those can improve your speed.
