Hi, we have just upgraded from 250mb speed to 1Gb - the WiFi speeds are now slower than on the previous 250mb package?
ethernet it full speed, just WiFi is slower, we are using the same Hub 5 router, nothing has change in the home.
we have had a few results of around 300mbs on WiFi speedtest, but usually around 150 mbps?
I was expecting WiFi speeds of somewhere near the 600mbs and upwards.
thanks
Anyone who pays for faster broadband in the hope of getting faster WiFi is likely to be disappointed.
Nope wifi is not that good for speed and due to how wifi is faster rate does not help and can make it slower due to a hardware buffer send traffic out that is full then what the wifi can send out to a device.
What package does your online account say you are currently on?
1gb volt
VM only guarantee a Wifi speed of 30Mb.
The Hub 5 is Wifi 6 and to get the faster speeds your devices need to be Wifi 6 as well. Highest speeds are on the 5Ghz band with a channel width of 160.
The 150 you are seeing is most likely 5Ghz using 20Mhz width, with the 2.4Ghz band it would be even lower.
95% of users these days are wireless everything, so I suppose if you get a decent strength 30Mbps WiFi speed there's not much point paying for faster speeds.
RE: The advert on tv with the Goat & Walrus - they forgot to add a cable sticking out the back of them.
Forum TeamHi DeborahForum
Welcome back to the Community Forums.
Sorry to hear of your concerns with your WiFi speed since upgrading.
WiFi speeds can be affected by many different factors, some of which are out of your's and even our control. We look to guarantee at least 30 Mbps, so with the speeds you're getting, this would be in line with our guarantee.
Device limitations would also play a lot into what WiFi speeds you would get to the device, and as the Community members have kindly advised, the different bands of WiFi (2.4Ghz and 5Ghz) have different results as well, depending on their settings.
Should you see that your WiFi is below 30mbps, please do seek further support, and we can investigate further if you need.
