Forum Discussion

jonny5mm's avatar
jonny5mm
Joining in
2 months ago

10.30 pm no WiFi

10.30 pm Wi-Fi /internet stops for and half an hour, no tv streaming all apps buffering, do a test on the app but says all great and ok but still the tv dosent have connection, 

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 months ago

    Is it still down?

    Check first for any “known network faults in your location - Look in 2 places

    1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

    2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
    The "compensation "timer" can also be started on this number if appropriate.

    Whats being reported on those?

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi jonny5mm,

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    I've just replied to your thread here: 10pm fiber drop out

    Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

    Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

    Thanks,