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huwmeirionjones's avatar
huwmeirionjones
Joining in
3 months ago

Wrong power cable

I have been sent my new VM WiFi router but have been sent a power cable that doesn't match the router. Both the charger and router have the male connection / pin in the centre that can't go together. I'm trying to contact the support team to get the correct equipment sent but can't seem to get any response 

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  • Beth_G's avatar
    Beth_G
    Icon for Forum Team rankForum Team
    3 months ago

    Hi huwmeirionjones,

    Thanks for your post, welcome to the Community Forums.

    I'm sorry to hear you've received the wrong power cable for your Hub. I can ensure you're sent out the correct one.

    I've popped you over a message so I can take your details.