I have now got to work from home so I need to rearrange my living room as my particular work device needs to be connected via Ethernet and can’t have a Ethernet cable going across the living room as I have a young child
what would the process be for getting an engineer out to move the master socket in my house as I tried ringing up but couldn’t find a relevant option
Forum TeamHi Rossmw93,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
I can see you're already in a private conversation with my colleague who has been helping you to resolve this.
We'll leave this with them to avoid multiple agents working on the same thing 🙂
Thanks,
You can fix an Ethernet cable to skirting boards with adhesive clips or use cable trunking to hide the cable.
Perhaps as a Plan B : Have a look at these examples of a Power Line Adaptor :
https://www.toolstation.com/tp-link-gigabit-powerline-starter-kit/p32405
This would get the Ethernet device connected without moving anything
and devices like these can be bought & installed immediately.
There would be a £25 non fault call out charge (it used to be £99) to do the work you require.
You should call 150 from a Virgin landline, or 0345 454 1111 from any other phone, option 2 (Faults)
Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.
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