Hi there,
Every few weeks I have to do a factory reset my Hub 5 as it loses wi-fi connections. After the latest factory reset, the wi-fi pod wont reconnect.
Rebooting the router doesnt fix it. The light just pulses white.
The Connect app doesn’t help.
Any ideas?
Thanks!! 😃
Look for the cause of the recurrent problem.
The Wi-Fi could be failing due to a signal level or quality issue to the Hub 5.
Make sure the coax connections are secure at the wall and at the back of the Hub 5.
Check the Upstream and Downstream signals and connected channels look OK,
if you need a hand with that...
Share the stats from the Upstream and Downstream Hub 5 status tabs.
stop factory reset the Hub 5 with pods!
or send the pods back and get your own better wifi router with 1Gb ports or better and use hub in modem mode
Forum TeamHello Gingageorgyboy
Sorry to hear of the connection issues and impact on your Pod's, we appreciate you taking the time to raise this with us via the forums and welcome to the community.
Firstly, the connection issues, do they impact both wired and wireless connections? If wireless, does it impact all devices or just certain ones or ones in certain locations within the property? We have these tips available to help with broadband issues:
If you visit this there are support and tips to help with Pod's.
