Forum Discussion

Nozem13's avatar
Nozem13
Joining in
12 months ago

Where is my router? No way to track. No way to contact.

Hello,


I have a confirmation email regarding the 18 month contract I signed up for 2 weeks ago. It reads: "Thanks for choosing Virgin Media, here’s a summary of your order. Your QuickStart self-install pack is on its way and your services will be up and running soon", but it's been 7 days past the expected date or arrival. I have no way of contact Virgin Media directly by phone or internet, and no way to check if the router is in route or hasn't been sent.

I work from home and study, and I've had to already spend 40 pounds on internet vouchers/top-ups on my phone. 

I would really appreciate a response because this entire process feels absurd. I mean, not a single way to contact anyone directly? Should I continue burning money indefinitely as I wait for a service that hasn't arrived and I have no way to check on it?


Regards,


Noz

  • Nozem13's avatar
    Nozem13
    Joining in
    12 months ago

    Hello,

    I am experiencing the same issue as this person was in March of 23'.

    I have the same confirmation email "Thanks for choosing Virgin Media, here’s a summary of your order. Your QuickStart self-install pack is on its way and your services will be up and running soon", but it's been 7 days past the expected date or arrival. I have no way of contact Virgin Media directly by phone or internet, and no way to check if the router is in route or hasn't been sent.

    I work from home and study, and I've had to already spend 40 pounds on internet vouchers/top-ups on my phone. 

    I would really appreciate a response because this entire process feels absurd. I mean, not a single way to contact anyone directly? Should I continue burning money indefinitely as I wait for a service that hasn't arrived and I have no way to check on it?


    Regards,


    Noz

    • VM-Jon's avatar
      VM-Jon
      Problem sorter
      12 months ago

      Hi Nozem13 

      Thank you for reaching out to us here, welcome to the community.

      I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

      Thank you

      Jon