carguy143
8 months agoDialled in
When will pre installation happen? Date always today's date?
Hi.
I ordered on Monday with an internal installation appointment for 16th September 1 till 6pm.
My property has never had nexfibre / virgin before so understand I need a pre installation for the external work.
My question is, when will this happen? The date for the preinstall always shows the current date. I ordered on the second, not the sixth. Just worried my order may be stuck or something.
This is the way they work. They will do it when they get round to it and you will just get the usual run-around until then. Don't cancel your existing service until this one is installed and actually working.