Forum Discussion

poconnor23's avatar
poconnor23
Just joined
2 months ago

whats happening to hub deliveries

whats happening with media hub deliveries .had mine cancelled Monday and today and not given any dates in the near future

  • Mine was due to be delivered yesterday. Called and they said there’s. Problem at the warehouse and nothing to do with them. I got the tracking number and it still says with VM.

    on the phone they said “it will be delivered by 28/12/24 latest” 

    thats 3 weeks late! I work from home, the area i have just moved too doesn’t get phone signal, our tv is amazon firestick. 
    we’re completely cut off and they just say it’s not their fault it’s the warehouse. it’s shocking 

  • Hey pocnnor23, thank you for reaching out and I am so sorry to hear you are having some trouble with your delivery of the hub.

    Also a very warm welcome to the community. 

    Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated

    • dbay's avatar
      dbay
      Just joined

      i will also look forward to the updates from Virgin, placed an order on the 30th and still waiting with no contact from yourselves. 

      • Carley_S's avatar
        Carley_S
        Forum Team

        Hi dbay 

        Welcome to the Community Forums. 

        Sorry to hear that you've also not received your order. We can assure you the teams are working to have this resolved and deliveries completed as soon as possible.