Forum Discussion

poconnor23's avatar
poconnor23
Just joined
3 months ago

whats happening to hub deliveries

whats happening with media hub deliveries .had mine cancelled Monday and today and not given any dates in the near future
Matthew_ML's avatar
Matthew_ML
Forum Team
2 months ago

Hey pocnnor23, thank you for reaching out and I am so sorry to hear you are having some trouble with your delivery of the hub.

Also a very warm welcome to the community. 

Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated

  • dbay's avatar
    dbay
    Just joined
    2 months ago

    i will also look forward to the updates from Virgin, placed an order on the 30th and still waiting with no contact from yourselves. 

    • Carley_S's avatar
      Carley_S
      Forum Team
      2 months ago

      Hi dbay 

      Welcome to the Community Forums. 

      Sorry to hear that you've also not received your order. We can assure you the teams are working to have this resolved and deliveries completed as soon as possible.