Hi
I am having my front garden knocked down and the garden dug up and tarmaced. I left messages with VM but no one is getting back to me.
Can I disconnect the virgin media cable going to my house from the outside junction box? If I open it up is it fairly easier to disconnected and then reconnect (see image below)?
VM Ground Junction Box. In front of garden wall.Front Wall is Here
Thanks
[Mod - title edited for clarity]
Hi just to confirm I am a customer and seeking advice on temporarily disconnecting the virgin media cable from the small manhole cover in the picture above which goes through my garden wall to the house. I have booked a VM engineer visit but they will not arrive until Wednesday and the workmen start tomorrow.
Looking to disconnect the virgin media cable and withdrawal it through the wall and coil it up whilst the work takes place. Then reconnect it.
Any advice would be most welcome.
Thanks
There is no connection point under the plastic plate in the street (or there should not be).
There should be a continuous length of cable from the street cabinet to the plastic box on the wall in your 2nd photo. You should be able to disconnect there and pull back the cable in a coil to the plastic plate in the pavement.
Relay the cable in a plastic conduit which can be buried under your new drive.
Examples of how VM do it in new builds are here (though you won't need to go to the full extent shown)
https://www.virginmedia.com/content/dam/virginmedia/dotcom/images/shop/downloads/New-Build-Handbook-v1-63.pdf
Hello MikePres,
Welcome back to the Community and thanks for taking the time to post here on the forums. Have the team arrived yet to reconnect your cabling?
Kind Regards,
Steven_L
VM would probably disapprove of you doing this yourself, but you'll have it done by the time their person arrives on Wednesday so they can't stop you.
There is a slight possibility that having the cable temporarily unterminated might cause signal problems for neighbours connected to the same street cabinet.
