Forum Discussion

MrsBC's avatar
MrsBC
Settling in
4 days ago

VM available to upstairs neighbour, but not to me? Help!

Hi there,

I reeeaaaally want to get Virgin Media broadband, as I am recently out of contract with my current provider. When I use the availability checker, and select my address it says it's unavailable, yet my upstairs neighbour in my block of flats has Virgin, as well as at least one other flat in my 6-flat block.

Please can you help? 🙏 

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    16 hours ago

    Hi MrsBC, 

    Thanks for your post and welcome to the Forums. It's great to have you on board with us in the Community and even better that you are wanting Virgin Media services. 

    If the webpage currently shows that we're not available then there would be a reason for this. It's possible there is not enough room in the cabinet to support a new connection, or the address may have been deemed non-serviceable previously. We wouldn't have any information on why it's not available. 

    You can try speaking to the Sales Team to see if there is something they can do, such as get someone out to survey the address. You can reach them on 0800 183 1234. 

    Many thanks,