Forum Discussion

amd635's avatar
amd635
Just joined
11 days ago

Virgin O2 App login

Hi, I writing this on behalf of my sister.  She is a new customer and is getting no help on the telephone. She is not able to login to the app. The email she normally uses is from Hotmail. This is the same email she provided to virgin when setting up her account. When trying to login to the app there is a message that the email is not linked. Currently there's no way for her to login to the app because of this issue. The app just takes her round in circles.

How can she find the correct email or user id to use for logging in? 

What is the best contact for new customer support? The telephone staff offer no help and it takes hours b fore being able to speak to anyone.

Thanks for your help.

Andrew 

app
complaint
new customer

2 Replies

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    8 days ago

    Thanks for reaching out to us amd635, and a very warm welcome to our Community Forums!

    Sorry to hear of the issues your sister is facing when trying to log into the application.

    Can you please confirm if this is a case of attempting to log into the My Virgin Media application or does this relate to O2's platform?

    In terms of the My Virgin Media, she would need to register for access to this service using her account number, area reference and surname via this link

    Sadly we wouldn't be able to offer much assistance on this matter, as this administration is an account holder only action, in which beyond general advice, we can not work on resolving with a 3rd party.

    Thanks,

    David_Bn