Forum Discussion

shangche7's avatar
shangche7
Joining in
10 months ago

Virgin Media are not replying to my complaints

First two complaints closed without an actual solution.

On both occasions they admitted fault for their delay and said I can go to an Adjudicator but the problem with that is my installation is next week.

My third complaint is 8 weeks old and I’ve sent an email to the retention team and had 4 hours worth of calls.

My complaint centres around my contract price being wrong.

Is there anything I can do as phone calls never work and emails to their retention team and ceo doesn’t either.

2 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    10 months ago

    Hi shangche7,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about your complaint. 

    We are happy to take a look into this. 

    I will private message you now to confirm your details. 

    ^Martin