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shangche7's avatar
shangche7
Joining in
5 months ago

Virgin Media are not replying to my complaints

First two complaints closed without an actual solution.

On both occasions they admitted fault for their delay and said I can go to an Adjudicator but the problem with that is my installation is next week.

My third complaint is 8 weeks old and I’ve sent an email to the retention team and had 4 hours worth of calls.

My complaint centres around my contract price being wrong.

Is there anything I can do as phone calls never work and emails to their retention team and ceo doesn’t either.

  • Hi shangche7,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about your complaint. 

    We are happy to take a look into this. 

    I will private message you now to confirm your details. 

    ^Martin