Forum Discussion

shangche7's avatar
shangche7
Joining in
9 months ago

Virgin Media are not replying to my complaints

First two complaints closed without an actual solution.

On both occasions they admitted fault for their delay and said I can go to an Adjudicator but the problem with that is my installation is next week.

My third complaint is 8 weeks old and I’ve sent an email to the retention team and had 4 hours worth of calls.

My complaint centres around my contract price being wrong.

Is there anything I can do as phone calls never work and emails to their retention team and ceo doesn’t either.

2 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    9 months ago

    Hi shangche7,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about your complaint. 

    We are happy to take a look into this. 

    I will private message you now to confirm your details. 

    ^Martin