shangche7
10 months agoJoining in
Virgin Media are not replying to my complaints
First two complaints closed without an actual solution.
On both occasions they admitted fault for their delay and said I can go to an Adjudicator but the problem with that is my installation is next week.
My third complaint is 8 weeks old and I’ve sent an email to the retention team and had 4 hours worth of calls.
My complaint centres around my contract price being wrong.
Is there anything I can do as phone calls never work and emails to their retention team and ceo doesn’t either.