Virgin Fibre Port Installed Outside my House but my address is not Listed on the postcode checker
Virgin Media fibre ports were installed in the pavement along our street and outside my house around 5-6 weeks ago, however my house number does not appear on the post code address checker list.
I have tried speaking to the support team a couple of times via live chat and on the phone but they were no help. They only seem to check the same postcode checker and have no additional information on recent installtions that may need to still be added to the address list. It appears that most of, it not all the other streets near me that had the work done around the same time are already showing in the list, so it does not appeat to be an issue with needing time to update the address list.
I tried filling in the "Tell us about where you live" that you go to if you click on the "my address is not listed" link around 3 weeks ago but have received no contact from Virgin Media even though they advise they will do so within 10 working days.
I also tried filling in the engineer visit form suggested to me via live chat to arrange for an engineer visit to check if I can be connected but again have heard nothing back or even a cofirmation that they have received the form submission via email etc.
My current contract is up for renewal shortly and was hoping to be able to explore my options before tying into to another contract to get the best value, however it seems there is no one at Virgin Media that is able to look into this further than just using the same postcode checker that we have access to which is dissapointing.