Forum Discussion

wiry's avatar
wiry
On our wavelength
6 years ago

User already logged in (when not) on hub

Recently, when I want to configure my hub 3.0 for port forwarding etc, I get this when I try to log in. No one is logged in, I even made sure to log out of my last session, but it still does this:
"Please Note!
Someone else is currently logged into the settings page. Only one session at a time is allowed. Please try again later."

I've had to reboot my hub 3.0 with the pin button to fix this, only for it to come back when I try to log in the second time, unplugging the hub 3.0 from power doesn't make a difference (I had it disconnected for 10/15 minutes and it still didn't work afterwards).

 

204 Replies

  • Check your browser history, and select the earliest point of interacting with the page. The 1st time the page was logged in is still active. All pages it has been retried won't continue as this 1st page has been successful. I hope I have explained this well enough.  

  • 2 days ago none of my devices could connect to the internet and after much troubleshooting the only step left was to factory reset my SuperHub 3. I wanted to avoid this as I had a lot of ports forwarded and didn't want the hassle of having to set everything back up.

    The factory reset worked in that my home network can now connect to the internet, but when I log into the SuperHub I'm lucky if the session lasts for more than 30 seconds before I'm booted to the login page, at which point I get "Remote user has already logged in, please wait..." when I try to log back in, and that's if I don't do anything after logging in. If I try to open any other part of the interface I'm kicked out immediately. I have never seen this message before factory resetting the SuperHub so I guess whatever bug in the firmware causes this was somehow activated by this.

    I finally caved and bought a 3rd party router (which frankly is ridiculous. An ISP should be able to provide hardware to access the internet that's fit for purpose) with the intent to switch the Superhub to modem mode, but I can't even get to that page to tick a radio button and click save.

    I've factory reset the hub twice again in the vain hope it'll stay logged in for long enough for me to enable modem mode and I can't face doing it again; that was madness lies.

    Is there any other advice out there other than "restart/reset the SuperHub and the problem goes away", because that's not working for me. I host an OwnCloud server and a couple game servers for friends and family which is currently inaccessible because of the inability for this crap hardware to function adequately.

    --EDIT--

    Within the logs of 'check status' I noticed that ~20 seconds after a successful LAN login there was a successful REMOTE login, which I guess was kicking me off and preventing me from logging back in. I turned the SuperHub off, disconnected the cable, turned it back on and managed to log in and enable modem mode without being booted again. Fingers crossed I never have to interact with the Superhub again. I hope this helps the next person to come to this post in a few months time when the issue is still not patched.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team

      Thanks for your post on our Community Forums Markma, and a very warm welcome to you!

      Can you please advise if the suggestion from Roger_Gooner has been attempted to see if this problem can be solved?

      Kindest regards,

      David_Bn

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    If you are using powerline then securing the network will very possibly solve the problem.

  • Client62's avatar
    Client62
    Alessandro Volta

    Managing a VM Hub over Wi-Fi very rapidly causes the "Remote user has already logged in" situation.

  • I have exactly the same problem. I did a factory reset and it worked for a day. Now I'm getting the same message. Is there a permanent resolution to this issue?

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team

      Thanks for coming to the thread humanfirst, and a very warm welcome to you!

      Can you please confirm if with the resetting of the hub if you have been able to run similar diagnostics, with the clearing of cache, on your web browser, or using an alternative browser altogether?

      Thanks,

      David_Bn

  • jnhouse's avatar
    jnhouse
    Just browsing

    4 years later and this is STILL a problem. It is faster to reset the whole thing than to wait for this cookie to expire. It's ridiculous. This happens when you change the router password; it kicks you out then won't let you back in. Why hasn't this been fixed in 4 years?

    Regarding responses by Forum Team, no-one should have to clear cache, no-one should have to use another device, and absolutely no-one should have to reset the hub, this simply shouldn't happen. If it's such a problem for two sessions to be in the admin section, boot any old ones when someone logs in. That would solve this problem immediately.

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team

      Hi there jnhouse 

      We are so sorry to hear that this issue is still effecting you and we are very sorry that you are frustrated by the diagnostic process, we understand that it can be frustrating to reboot your Hub but this often can clear any issues on the Hub, as well also if a web page does remember log in's then clearing cache and cookies is a good way to reset this. 

      To clarify do these steps resolve the issue for you? 

  • Client62's avatar
    Client62
    Alessandro Volta

    Manage the Hub 3 via a network cable and this issue will vanish.

    Manage the Hub 3 via Wi-Fi and this issue will occur.

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team

        Hello mward82,

        Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your router. Please can you expand on the issues that you're experiencing?

        Kind Regards,

        Steven_L

    • legacy1's avatar
      legacy1
      Alessandro Volta

      VM don't care just use the thing in modem mode

      • Daffster's avatar
        Daffster
        Joining in

        I probably would if I could log into the ruddy thing...

  • Client62's avatar
    Client62
    Alessandro Volta

    Provided I manage the Hub 3 via a network cable,
    I don't encounter the orphaned management session issue.

    Using Wi-Fi, expect to be locked out the moment you make
    a config change ... so do not do this.


    • Daffster's avatar
      Daffster
      Joining in

      I'm on a wired connection with it and am still locked out. Again. Thanks for the suggestion though!

      • Client62's avatar
        Client62
        Alessandro Volta

        What did you change on the Hub that triggered it to drop / orphan your admin session ?