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akela1984's avatar
akela1984
Joining in
2 years ago
Solved

URGENT: I dont't have a Virgin Media box inside the house

We moved into our new house yesterday. Our previous broadband provider was BT; however, we had to switch to VM as BT offered very low speed in the new house's area. We ordered the internet on Black F...
  • Matthew_ML's avatar
    Matthew_ML
    2 years ago

    Hey akela1984, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

    As mentioned the brown box is ours the inside one if you can try it and let us know ASAP we can take it from there, is there any others at all? 

jpeg1's avatar
jpeg1
Alessandro Volta
2 years ago

It's difficult to tell from the picture whether that is a TV socket as labelled, or a VM socket that you say is directly behind the outside box.  They are both coaxial but different sizes and the picture isn't clear enough to tell. It's certainly not a normal VM indoor box or plate - they are all white.

Can you try fitting a standard TV plug? If that fits it will rule out a VM connection and you will need to call for a manned installation on 0800 052 1734.