Urgent. extra essential work outside your property
I would like some advice. I recently contacted Virgin media in regards to getting their service at my address. My family member who lives next door had it installed recently and I want to follow suit since my current provider contract is coming to an end.
However I waited a month for the engineer date and 24hrs hours before the date of visit we got a message saying: "We need to do some extra essential work outside your property before we can get your broadband installed". Now the install date has been put back another month, now we are 5 days away from the next visit and have yet to have any of this work done.
The properties either side of me didn't have virgin in from the street before they signed up and didn't take this long. When I try to call Virgin Customer Support, all I get is the same message "they are working in your area today and work will be complete upto 7pm" or someone that doesnt understand a word of English telling me this work has been done when it hasn't.
Is there any staff on here or anyone here that could help me and get a conclusion to this, as i am at the point where i am looking to just cancel and jump to another provider.
any help will be much appericated, thank you