Forum Discussion

Rjc98's avatar
Rjc98
Tuning in
2 years ago

Upgraded to Gig1

currently have a hub 4 on a vm500 package and have come for renewal and gone for the faster package - online it states “broadband installation” does that mean that they will be running fiber into the house or will they just send the new speeds to our hub 4 as we just had varying problems with our hub 4 so preferably would want a new hub if at all possible, do VM over the phone know if this will be the case or not?

thanks 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    The Hub 4 is still used for the 1Gb Tier.  I would think they will just send a new config file to the Hub and this will allow the 1Gb speed.

    • Rjc98's avatar
      Rjc98
      Tuning in

      Hope not, as this hub 4 is [MOD EDIT: Language] poor at dishing out signal inside of our small flat. Wouldn’t mind if I was asking to fill a large family home with broadband but currently the only way of getting a faster speed that 5mbs in the bedrooms which is 7m from the hub maximum is via a 50m Ethernet cable draped through the flat. Additionally had read that the hub 4 Ethernet ports are “gigabit” but max out at 950mbs 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person

        VM only guarantee a Wifi speed of 30Mb and supply up to 3 Pods for 1Gb Tier users.  As for "Gigabit", that is correct due to the limitations of the ethernet specification. not a fault of the Hub 4.