Forum Discussion

hicks's avatar
hicks
Tuning in
2 years ago
Solved

Gig1 upgrade for £4 a month extra

Hi folks,

 

I received two emails offering me an upgrade from 500 meg to a Gig1 connection for £4 a month. I decided to bite and went through with the upgrade, receiving a confirmation mail and new contract.

 

The expected date for this to complete was yesterday. I'm still on 500, my VM account still shows 500 and shows no sign of a change in package.

 

 While signed into MyVM, I see an option for Gig1 for an extra £10.25 a month which requires new hardware.

 

What gives? I was emailed twice with an offer which I agreed with and followed through on in good faith. Has anyone else had this happen?

 

The thought of having to call in does not fill me with glee while trying to work!

 

Cheers!

  • David_Bn's avatar
    David_Bn
    2 years ago

    Good Morning hicks, thanks for your post and welcome back to our Community Forums!

    Sorry to hear of the confusion over the ordering of the new speed for the agreed £4.00

    I'd be happy to look into this for you, to see if this can be resolved for you.

    Thanks,

    David_Bn

7 Replies

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  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    2 years ago

    Yeah I have seen a couple of posts like this where VM fail to send the upgraded Hub 4/5 that can actually deliver the upgraded speed. 

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 years ago

    Good Morning hicks, thanks for your post and welcome back to our Community Forums!

    Sorry to hear of the confusion over the ordering of the new speed for the agreed £4.00

    I'd be happy to look into this for you, to see if this can be resolved for you.

    Thanks,

    David_Bn

    • Simon6350's avatar
      Simon6350
      Joining in
      10 months ago

      I have exactly the same experience clicked on a £4 1G deal that showed my £111.29 went up to £115.29 so £4 per month extra got an order and contract but it looks like for a new order and now your colleagues won't honour the deal.

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        10 months ago

        HI SImon6350, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're really sorry to hear this has happened. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

        I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks, 

  • hicks's avatar
    hicks
    Tuning in
    2 years ago

    Thanks David,

     

    Much appreciated! Do you need any information from me?

     

    Cheers

  • hicks's avatar
    hicks
    Tuning in
    2 years ago

    @David_Bn oops - I think I might have closed this thread by accident by marking your answer as helpful

     

     

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 years ago

      No worries hicks, we'll get this sorted for you regardless 😉

      Thanks,

      David_Bn