I left Virgin several months ago in disgust at the prices and service.
they have now trespassed onto my property to use the redundant box on my wall to fix my neighbours Virgin wifi
no permission given
I’ve raised a complaint and heard nothing back
how do I take this company to take me seriously.
I can cut the wire but this does not address their actions
Whatamess5 wrote:I left Virgin several months ago in disgust at the prices and service.
they have now trespassed onto my property to use the redundant box on my wall to fix my neighbours Virgin wifi
no permission given
I’ve raised a complaint and heard nothing back
how do I take this company to take me seriously.
I can cut the wire but this does not address their actions
Yes, you could just cut the cable - a better option would be to open the Omnibox, disconnect the cable (they’ll be a coupler joining the two), roll it up and carefully drop it over your neighbours wall - rinse and repeat if VM do it again.
No that doesn’t address their action, but what are you going to do? Trespass is a civil offence, you could sue VM for damages, although you, as the litigant, will have to show that their actions ‘damaged your property’ or or caused you some other loss.
Look at it from their perspective, your neighbour is connected up and presumably is happy. VM are getting paid, they have absolutely no incentive to do anything! And until they aren’t getting paid, in fact they are paying your neighbour compensation for loss of service - they will do nothing.
Your choice!
Never mind all the legal mumbo jumbo Gregorian - just behold the quality of workmanship across the piece. The sense of pride in completing an installation on behalf of Virgin Media Ltd shines through. Omnibox askew? Check. Smashed up brickwork? Check. New cable just slung across the top of the boundary wall? Check.
In your place It's have no hesitation in removing the cable and putting it over the wall. But I'd tell my neighbour first and give him a couple of days to get VM out to sort it. It's not his fault after all.
Then I'd remove the unsightly wall box.
Awful workmanship, I'd be annoyed if Virgin Media had left my connection in this mess. I'd be absolutely livid if it was left like this to connect a neighbour.
I agree with jpeg1, speak with your neighbour explain the issue and ask them to contact VM with a deadline to sort it out.
After this deadline I'd then have no issues in disconnecting the cable and dropping it over the wall.
I would urge caution!
Virgin have "code" powers granted by ofcom same as openreach does which allows for access to your property to gain access to any of their infrastructure on your property (up to the box on the outside wall for virgin) for the purpose of repair/upgrade/maintenance. The gas, water and electricity company's also have this type of legal access (up to your meter). you can ask virgin to remove all trace of their equipment from your property (will cost you), removing the stuff yourself and/or damaging the equipment is classed as criminal damage.
However like others have said they have made a pigs ear of it and in my view they should send someone to fix their mess
You could always contact ofcom, they should take matters like this seriously and have the power to fine virgin.
AndyCoffin wrote:I would urge caution!
Virgin have "code" powers granted by ofcom same as openreach does which allows for access to your property to gain access to any of their infrastructure on your property (up to the box on the outside wall for virgin) for the purpose of repair/upgrade/maintenance. The gas, water and electricity company's also have this type of legal access (up to your meter). you can ask virgin to remove all trace of their equipment from your property (will cost you), removing the stuff yourself and/or damaging the equipment is classed as criminal damage.
However like others have said they have made a pigs ear of it and in my view they should send someone to fix their mess
You could always contact ofcom, they should take matters like this seriously and have the power to fine virgin.
So are you saying that that once you are a VM customer, even if you leave, then VM have the absolute right to come onto your property to ‘upgrade’ (your words) their infrastructure? Even if that means they want to install a cabinet in the middle of your lawn?
Criminal damage - err no! Especially if, as I suggested, the OP unscrews and disconnects the cables rather than cutting them. And even if he or she were to take a chainsaw to the whole lot; the onus is on the State to ‘prove’ that the OP was guilty of doing this rather than a bunch of local yobbos!
The problem with your claim that "you can ask virgin to remove all trace of their equipment from your property (will cost you),” is that they won’t! If fact do a search and you will find a number of posts from members of the forum team; who, of course are VM employees and hence agents; which state quite clearly that unless there is an obvious H&S issue then they WILL NOT remove the equipment, but that an ex-customer is perfectly within their rights to do so themselves!
Do those code powers allow VM to come in and put in a new installation to connect a neighbour?
This is getting entirely out of proportion.
"you can ask virgin to remove all trace of their equipment from your property (will cost you), removing the stuff yourself and/or damaging the equipment is classed as criminal damage."
1. No one has suggested "removing all trace of their equipment" . Simply unplugging a new cable that shouldn't have been put there.
2. There will be no damage at all, criminal or otherwise. The cable can simply be plugged into a socket on the new customer's side of the wall. And if VM comes to put their mistake right, there needs to be no loss of the customers service
Forum TeamHi Whatamess5
Welcome back to the community forums.
Really sorry to hear that this has occurred, we can certainly raise this to the correct team to be investigated. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
So the issue is now fixed , but not even an aplology or explanation of why the trespass occurred in the first instance?
please take this as a formal complaint and direct me to the right email to raise this .
if I get no reply I will raise this with the communications ombudsman as you had no way access agreement in place
Forum TeamHello Whatamess5.
Glad to hear the issue is resolved now.
However it's not good that you haven't had an apology or an explanation as to why this happened in the first instance.
So we can raise a complaint for investigation. We have your details from your last interaction and will get this actioned now.
I will need to send you the complaints reference number by a private message.
Gareth_L
All i can say is they eventually removed the inside and outside box's from my parents last house because the buyer didn't want virgin and asked for the equipment to be removed as part of the sale, virgin for their part tried every trick in the book to get them to leave it in place but eventually agreed and charged her £150 (this was about 11 years ago)
As for the ownership of the cables things may have changed as i will admit that i have been out the loop for a while and can only report back on what she was told told when dad threatened to just rip it out himself.
As for the code powers i could have misunderstood in which case i apologise...
AndyCoffin wrote:
As for the code powers i could have misunderstood in which case i apologise...
VM has code powers, but the conditions of use are very specific:
"In the event that agreement cannot be reached with the owner or occupier of private land, to apply to the Court to impose an agreement which confers the Code right being sought by the operator or provides for the Code right to bind the landowner or occupier."
In other words, they must seek the landowners permission. If they cannot get this they must apply to a court to obtain it.
As an update they said they had been and fixed it, while I was on holiday
mall they actually did was run a longer wire and hide it in the gravel
Forum TeamHello Whatamess5.
Your complaint has been assigned to the relevant team who will contact you personally to arrange for the cables to be relocated. I did advised that by sending a private message earlier today.
Gareth_L
is that box on the left just hanging out in the bush?? >.<
