Trespass

We phoned Virgin Media to have WiFi installed in our new property. We made an appointment with the customer service representative via the telephone for someone to install our WiFi on the 03/11/2025. On the way to work today, my husband noticed a van parked in front of our new house and two men were on the side of our house. They had to climb over our tall gate and unlock it from the inside in order to get down the alley of our property. My husband asked what they were doing and they told him they were installing a cable for Virgin. They had already drilled a hole in my front garden wall and had tacked their cable into my resin drive and onto the neighbours fence panel before my husband found them. I am shocked and I feel violated that these men came on to our property without anyone being home and without permission! This is very dangerous and I feel unsafe knowing Virgin media use these subcontractors from OCU Group who clearly have no boundaries, values or morals. I am not impressed with Virgin Media’s modus operandi and I am not even a customer yet!