Forum Discussion

CStacy's avatar
CStacy
Joining in
4 months ago

Terrible service

Due to have the internet delivered yesterday. Have had no communication from yodel whatsoever. Spoke to virgin twice yesterday to it was definitely coming and to just wait in all day which I did and it didn’t come. I was told by virgin it was probably delayed because of a storm when there is no storm! Called today was told to just wait for 24 hours but I can’t just stay at the house waiting for a parcel that I don’t believe will arrive. No help at all from virgin or yodel not even an apology email from virgin about the delay. The online chat is useless just says they will contact me via WhatsApp but that doesn’t work and then kicks you out the chat. 

  • drj14's avatar
    drj14
    On our wavelength
    4 months ago

    Hi,

    I am facing the same issue with VM. It was due yesterday but Yodel tracking app says it is still with VM. VM also told me it is due to a storm which i am almost certain is a complete lie. We need answers from VM on what is going on and how we will be compensated. This is ridiculous!

  • Robert_P's avatar
    Robert_P
    Forum Team
    4 months ago

    Hello CStacy

     

    We're sorry to hear of the delays with the delivery of your equipment, we understand the frustration this is causing. We appreciate you raising this via the forums and welcome to the community.

     

    There have been some issues at out distribution outlet that has caused a delay with orders being released, this is being worked on to be resolved as quickly as possible and once we have more information we will relay this to you in regards to your order, via email.

     

    Again, we're sorry you weren't advised of this and we will feed this back to the relevant teams.