Forum Discussion

HYOUNG99's avatar
HYOUNG99
Joining in
8 days ago

T1, T2, and T3 errors increasing - intermediate connection

Hi guys, recently my Virgin Media issues have returned. After having a bad connection for over 2 years and it being solved after 2 years, my issues are returning... My modem is showing errors again and they are increasing by the day. I rebooted my hub 2 weeks ago but the amount of errors on my line is increasing..

What can be done about this?

I have only the Hub3 connected to the coaxial cable and have had engineers check that inside is all fine...

Upstream:

 

  • HYOUNG99's avatar
    HYOUNG99
    Joining in
    8 days ago

    Downstream:

    Network Log:

    [Mod - Image removed due to MAC addresses]

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    8 days ago

    Downstream power too high and Upstream too low.  Also US QAM should all be 64.  VM will be needed to set this out.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    7 days ago

    Maybe someone in your area DIY the cable and is causing this? 

  • HYOUNG99's avatar
    HYOUNG99
    Joining in
    7 days ago

    I will wait for someone from VM to contact me then I guess, I am not sure what someone with a DIY cable in their house can cause this?

    • legacy1's avatar
      legacy1
      Alessandro Volta
      7 days ago

      Wrong cable used causes noise they might be thinking they got it done on the cheap thinking how happy they are they moved there hub yet they are not testing the line and not a gamer so they go to google watch youtube thinking everything is fine   

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      7 days ago

      If an incorrect DIY is used for a cable connection, it can introduce "noise" into the broadband circuit.  This noise will be reflected to all users connected to the same street cabinet.  It's a shared system, so not isolated to one user.

  • HYOUNG99's avatar
    HYOUNG99
    Joining in
    7 days ago

    Well my internet is having issues now, and I am annoyed by it. as the upload os dropping and not stable. can someone please contact me thanks

  • Client62's avatar
    Client62
    Alessandro Volta
    7 days ago

    I do not understand the point of emotive language in threads, it is a waste of keystrokes.

    What is needed here is a 10 dB attenuator, has one been removed from the coax ? 

    If not phone VM and report the power level fault, VM can see this issue via remote testing.

    This forum is not a dependable way to report faults, VM's Moderators are quite tardy.