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james016's avatar
james016
Joining in
2 years ago
Solved

Swapping Hub 3 to Hub 4

Hi all

I will be getting my new Hub 4 today and was wondering how easy it is to set it up. Can I backup the config from the Hub 3 and restore it to the Hub 4? I have a range extender. Connected to this are a ring doorbell, and chime and I would like to avoid going through the process of re-joining everything as it was a pain the first time round.

Thanks

James

  • Adduxi's avatar
    Adduxi
    2 years ago

    You cannot retore a fimrware backup from different Hubs.  However, you should be able to change the SSID and password on the Hub 4 to the same as you used on the Hub 3.  As for the physical change over, yes it's just a matter of removing the Hub 3 and replace with the Hub 4.  The co-ax connections are the same.

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    You cannot retore a fimrware backup from different Hubs.  However, you should be able to change the SSID and password on the Hub 4 to the same as you used on the Hub 3.  As for the physical change over, yes it's just a matter of removing the Hub 3 and replace with the Hub 4.  The co-ax connections are the same.

    • james016's avatar
      james016
      Joining in
      2 years ago

      Hi Adduxi

      I am going to try tonight or at the weekend. We'll see how it goes

      Thank you for your reply

      James

    • james016's avatar
      james016
      Joining in
      2 years ago

      Hi Adduxi

      Setting the SIDs and passwords to match the Hub3 worked a treat. Only thing was that the coax on the splitter cable snapped when I removed it from the Hub3. Tech support did their thing here. Wall cable is now plugged into the router and will try to connect the 360 box via wifi. TV uses ethernet cable

      Thanks
      James

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 years ago

        Would be better to get both boxes connected by cable if possible.  Glad to hear you got it all working 👍

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there james016 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    Thank you as well to Aduxxi for their help so far, I just wanted to check in and see how things are looking since your install?

    • james016's avatar
      james016
      Joining in
      2 years ago

      @ashleigh_c

      I am going to install the hub either tonight or over the weekend and see how it goes

      Thanks

      james