Forum Discussion

adam35's avatar
adam35
Tuning in
24 days ago

Super hub Red light

So my Super hub 3 is old, i reckon i've had it 8 years or more, it has a  solid red light and I'm worried about it. I chatted to someone before and they refused to send me a new one unless i upgraded which i said no to, as i don't need a faster connection, im happy with the plan i have and don't run multiple devices or steaming etc. I've been a long customer of Virgin Media and don't think it's a lot to ask for a new router? i'm worried it could catch fire in a worst case scenario.

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    24 days ago

    If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    22 days ago

    Hi adam35 👋.

    Thanks for reaching out to us and welcome to the community Forums, sorry to hear of the issues that you are facing with a red light on your Hub. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina