Forum Discussion

sky0000547's avatar
sky0000547
Joining in
5 days ago
Solved

Street Furniture/Missing Access Point Cover

Can a member of the VM team possibly contact me in regards to replacing this missing cover on the footway. Thanks.

  • You should post a picture of the missing "street furniture" and description eg metal footway cover or omnibox etc.

    Damaged street furniture/cabinets can be reported by telephoning 0330 333 0444  You will need to have the details to hand as this is an automated number ( street name, nearest house number, cabinet number if possible, location according to whatthreewords if possible)

    Or by the online form  https://www.virginmedia.com/help/reportingdamage

    Or via the VM blog

    https://community.virginmedia.com/blog/Digital-life/how-to-report-damage-to-street-equipment/4151601

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    You should post a picture of the missing "street furniture" and description eg metal footway cover or omnibox etc.

    Damaged street furniture/cabinets can be reported by telephoning 0330 333 0444  You will need to have the details to hand as this is an automated number ( street name, nearest house number, cabinet number if possible, location according to whatthreewords if possible)

    Or by the online form  https://www.virginmedia.com/help/reportingdamage

    Or via the VM blog

    https://community.virginmedia.com/blog/Digital-life/how-to-report-damage-to-street-equipment/4151601

  • Hey sky0000547, thank you for reaching out and we are so sorry to hear about your box issue.

    We will send you a DM now to sort this out.