I got my email address changed from the order and recieved my contract pdf that bit is fine showing correct details.
But When I attempt to sign up at my virgin
I get this screen but when I attempt to enter the incorrect order email one it says its wrong as well why is getting this fixed so hard
Forum TeamHi david40ni
Welcome back to the Community Forums.
Sorry to hear of your concerns with being able to access your online account.
I can see that you're being supported on this issue via private message. Responses over Community are not instant, and can take a few days for a response, but we can assure you, we'll respond as soon as we're able to do so.
The agent supporting you via private message will continue to assist you from there.
