Forum Discussion

DGallagher90's avatar
DGallagher90
Just joined
19 days ago

Still no broadband service

Good afternoon,

I have had an engineer come out this afternoon to replace an external cable for my broadband however he has been unable to replace the cable due to a blockage. He has said that other engineers need to attend to remove the blockage, he says this can take a few weeks. We have already been without Internet for over 2 weeks and have had 5 cancelles engineer visits so far. I have had to take annual leave as I work from home and have no access to Internet. He has told me that I may be able to get a dongle provided so I am able to work. Can you please confirm if this is correct? To be honest, my experience with VM has been absolutely awful so far and I will be leaving at the earliest opportunity if this isn't sorted promptly. 

Thanks 

broadand

2 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    19 days ago

    You may possibly be in for a long wait. The slow speed of cable replacements and installations is a regular topic of complaint on here.

    The only thing you are entitled to is via the OFCOM compensation scheme

    https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

    Keep good notes of everything as you go along, including links to evidence such as emails, texts, screenshots etc., to ensure you are paid the correct amount

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    17 days ago

    Hi DGallagher90,

    Thanks for your post and welcome to our community.

    I'm sorry to hear about the issues you've had with the cable. 

    I've taken a look at things from our side and this looks to now be resolved.

    Are you now back online?

    Please pop back to us when you can.