Forum Discussion

kreid's avatar
kreid
Joining in
4 days ago

Set up date to move broadband and landlord has refused installation of line

Dear Sir/Madam,

 

As the title suggests, I am in the process of moving my virgin media broadband to another home, which requires a line to be brought in, and the landlord has refused to allow this to happen. I don't know why this is the case or the reason.

I am at a loss what to do, if I cannot get the line in I'll need to cut the contract early, but I cannot face the early termination fee (12 months remaining).

Please could I ask for urgent help from someone from Virgin media to discuss how I can resolve this. She's adamant it is not going to happen, and it's stressing me out to no end. Can I seek help to avoid the termination fee if the landlord will not allow it? I can't afford this on top of the entire move

Please if you have any way to help I would be incredibly grateful

Best wishes

Kyle

installation
moving

5 Replies

  • RetiredATCO's avatar
    RetiredATCO
    Up to speed
    3 days ago

    If you cannot persuade your landlord to change her mind then you will have to end your contract with VM and pay the fees.

    The landlord obviously doesn't want her garden or driveway disturbed, a brown box fitted to the wall, a hole drilled in that wall and another box inside.

    What alternative internet connection are they proposing?

  • Client62's avatar
    Client62
    Alessandro Volta
    3 days ago

    Many landlords make this decision, especially in MDUs, flats and listed building.

    Considering VM do not have a connection in place and are not permitted to install,
    does that not make the new property unserviceable ? 

    • unisoft's avatar
      unisoft
      Super solver
      3 days ago

      Surely it's unserviceable, as the T&C's say permission must have been given before installation. They cannot install because permission isn't.

      Also, if you haven't had the install, then service has not begun on new place. This should surely just be a case of VM voiding the old contract? Technically, the new place does not have an existing install to re-use. VM would probably need a letter from landlord to confirm.

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    3 days ago

    You, I think would need to provide proof that the property is unserviceable. This includes where wayleave is not being permitted even though the address might show as serviceable on VMs database. As stated above, written conformation from the landlord is the best route to go down to have any fees waived.

  • RetiredATCO's avatar
    RetiredATCO
    Up to speed
    3 days ago

    I disagree, the property is serviceable with the landlord's permission which is not forthcoming.

    VM could install without any issue subject to that permission.