Hi,
I'm moving to a property which is a single house but previously converted to flats. It has 2 addresses showing on the postcode checker as 1 MadeUpName Road and 1A MadeUpName Road. We are buying the whole place so would like to move our connection to 1 MadeUpName Road, but it's showing up as unserviceable, even though 1A is serviceable.
Would it be possible for someone to get this updated before we organise our move?
Thanks, Phil
Does it actually matter which address you use as you are buying the whole property? Once the new account is up and running you should be able to modify the address in the account.
Or do you want to have two separate account holders in the "split" property?
Suppose it doesn't matter as long as there is no charge for modifying the address, just my experience with VM in the past is if you don't get things right in the first place they can be hard to change.
Forum TeamHi philnixon,
Thanks for your post and welcome to our community.
It's great to hear you're thinking of taking our service at your new property :).
We'd recommend speaking to our sales team please.
They can look into getting the address updated if it's showing incorrectly on our side.
Once that has been corrected, as one flat was serviceable, hopefully there won't be any issue in installing you.
The sales team can send an engineer to check serviceability prior if required.
Our sales team can be reached on 0345 650 4545.
I'll not be going through the sales route though, I'll be moving my existing contract. Would the process be the same?
